If you can hold your hand above the element without feeling any heat, it's either an induction cooktop or defective. You can also try turning an element on high without a pan, and waiting a minute or two. Aluminium, copper, or ceramic cookware simply won't heat up at all. To test if this is the case, you can try pans from other materials and see if they have similar problems. Although stainless steel is made from iron, it isn't strongly magnetic, and thus will not work well on an induction cooker. For this to work, the pan must be ferrous and able to be magnetized. One possible reason for this would be if the cooktop used induction, where rather than heating up, it used electromagnest to cause the pan to heat up.
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